Website Privacy Policy

This Privacy Policy applies to all personal information collected by Meleros (ABN 75 617 949 194) via this website which is referred to in the following terms and conditions as “we”, “us”, “ourand similar grammatical forms. How to contact us about privacy Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions. You can contact us on What is “personal information”? The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy. When do we collect information? We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (personal information). We collect three categories of information when you use our website:

  1. (i)  the personal information you voluntarily provide that is, we collect personal information with your informed consent;
  2. (ii)  anonymous non-personal information about how you use our website; and
  3. (iii)  “cookie” based information that makes your use of our website easier by recording your preferences so that when you return to our website the “cookie” re-loads that information into your web browser.

For example, registering an account with Meleros is optional, however if you do register an account with us we will collect personal information from you so that we can establish and manage your customer account. Other examples where we may collect personal information from you include when you place an order, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our website. When you log-into our website using your Google or Facebook log-in (or use any other log-in connected to any other social media platform) you may be allowing that social media platform to share your personal information with us (that is, your personal information related to your log-in with that social media platform, which may include your email address and other personal information). What information do we collect? The type of information we collect from you will depend on what services on our website that you use. The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details and information for identification purposes (if necessary). If you register an online account with us we will collect information from you to establish the account such as your email address. If you make online purchases from via our website online store by credit card or debit card or direct debit from your bank account we will collect your card or bank account details.

In summary, information we may collect in order to perform the above functions include:
  • -  your name;
  • -  your email address;
  • -  a shipping address;
  • -  credit card or debit card details;
  • -  telephone
  • -  details as to payments made, refunds, returns etc,
  • -  your beauty profile and/or your views about cosmetic products, colours, ingredients;
  • -  your age;
  • -  your gender;
  • -  your views about our product range;
  • -  your views about your experience on our website or our products.
General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our online store via our website. The anonymous non-personal information that we collect and analyse in not personal information as described in the Privacy Act.
Why do we collect personal information?
We collect personal information when you volunteer that information in order to receive a product or service from our website. The personal information collected on our website will be used to provide the product or services you have requested, such as setting up and managing your account, or processing any purchases you may make via our website for product. Your personal information may be used in relation to any survey, promotional offer or any competition you may enter on our websites. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information indirect marketing activity.
Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
What use do we make of your personal information? We customarily disclose personal information only to our service providers who assist us in operating the website.
Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. We will communicate with you in relation to any purchases you make from our website and in relation to the management of your registered account (if applicable). We may send you information and updates about any other product, service or information that we provide to our customers; in addition, we may send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.

We will only disclose personal information to an unrelated third party with your consent or if we are legal compelled to. If you believe that your personal information has been mishandled, you can inform us of your complaint by writing to our address and we will attempt to resolve the matter as follows: Via email:

Access and correction

National Privacy Principle 6 of the Australian Privacy Act 1998 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.

Third party links

Our websites may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Websites and welcome any comment about linked websites.

Your consent

By using this website, you consent to this privacy policy.

Changes to our privacy policy

If we decide to change this privacy policy, we will post those changes on this page, and update the privacy policy modification date below. This privacy policy was last modified on 13 May 2021.